Terms & Conditions

Rates & Rental Terms – Rates are per calendar day (not per night or per 24 hour period). All rates quoted in Malaysian Ringgit (RM). U.S. funds accepted at current bank rates plus 15%. We reserve the right to change rates at any time.

Taxes – All rates are inclusive of tax.

Reservations & Deposits – We recommend advance reservations by phone, fax or E-mail. To guarantee your booking, we process a 50% deposit when you make your reservation. Deposits can be paid by cash or TT or credit cards (some charges may apply).

Cancellations – Deposits are refundable if notice of cancellation is received well in advance. Belum Outdoor Adventure  reserves the right to cancel a guided trip at any time due to weather condition and safety reason. Refunds would be issued if this decision was necessary due to weather and other conditions at site.

Group Discounts – We have special rates for Scout Troops, school trips and other non-profit adventurers. Please contact us for details on our group rates.

Early Arrival & Refunds – If your equipment is available the night before your trip, you may pick it up early at no extra charge. There is a maximum one day refund for canoes and camping equipment returned early.

Responsibility & Damages – At your request, our staff will help you plan your self-guided trip and learn how to use our equipment, but if we feel you are not able to use our gear safely we are under no obligation to rent to you. You are responsible for our equipment and will be charged for lost or damaged items. We require an identity card number as security for all rentals/outfitting packages.

Credit Cards – We accept major credit cards (some charges may apply).

Trip Safety – Belum Outdoor Adventure is committed to offering stimulating and enjoyable guided outdoor experiences. We provide top-quality equipment and experienced outdoor leaders with first aid certification, guide training and a real appreciation for the Royal Belum and Temenggor area.

Health, Fitness and Responsibility of Trip Participants – Our guided outdoor experiences are open to anyone in good health and good physical condition. You do not have to be an athlete, but many of our programs require a reasonable physical effort. Please refer to the specifics of each program. All participants are responsible for selecting trips that suit their interests, abilities, fitness level and health. Belum Outdoor Adventure must be provided with a signed release and the necessary completed medical forms prior to the trip. We reserve the right to refuse service to anyone at any time prior to, or during the trip. This decision will be made if, in the opinion of Belum Outdoor Adventure or through its representative or agent, an individual’s behaviour or physical condition is detrimental to the trip operation, or the rights, interests, or enjoyment of themselves or other trip participants.

This Terms & Conditions will upgraded from time to time to satisfy our customer’s needs.

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